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Bundestheater Holding

Implementation of a CISCO DNA Center for central network management.
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Who is
Bundestheater Holding?

The Austrian Federal Theatres - wholly owned by the Republic of Austria - are Austria's largest theater organization. The Burgtheater with its branches Akademietheater and Kasino am Schwarzenbergplatz, the Vienna State Opera and the Volksoper Wien, the Vienna State Ballet and the ART for ART theater service company are united under one roof, both organizationally and strategically. The Austrian federal theaters employ over 2,300 people, 900 of whom work in IT alone.

CANCOM Austria emerged from K-Businesscom (formerly Kapsch BusinessCom) at the beginning of 2024. The following case study was written before that and therefore the text was left in the original version.

Business Challenge

The Bundestheater Holding and its facilities are heavily dependent on a well-functioning IT infrastructure. This applies to all areas: Stage technology, building technology, artist scheduling, ticket sales and much more. In order to be able to manage all of this securely and consistently, a highly available IT system is required. IT at the federal theaters has grown steadily over the years and has become increasingly inhomogeneous. There was no central network management, there was no overview of the network as a whole, and maintenance work was time and resource intensive.


With a Cisco DNA Center, you always have a fully automated overview of the entire network, it can be managed centrally, problems and causes can be identified quickly, maintenance work is uncomplicated and network components can be replaced easily.

  • Comprehensive advice
  • Planning and conception
  • Solution implementation
  • Support services

The Cisco DNA Center is a highly effective control center for networks. The technology is implemented on a physical appliance. All tech roles are supported by guided workflows, from NetOps and AIOps to SecOps and DevOps.

  • Improvement of all IT-relevant management processes: Administration, personnel management, controlling
  • Optimization of customer services: eTicket, customer experience
  • Investment and future security thanks to a flexible and expandable solution
Future prospects

In the next steps, the digitalization process will be driven forward. The Cisco DNA solution will be expanded into a Group-wide monitoring system. One focus here is general IT security with the establishment of a powerful security operation. The data and network information obtained from the Cisco DNA Center will also play a key role here.

As a theater organization, we are a very analogue product, if I may say so, but without top IT and digitalization, we would not be able to implement our offering and provide theater enthusiasts from all over the world with such a strong programme.

Engineer Markus Huber

CIO of the Bundestheater Holding

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