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CANCOM Managed Services

With a Managed Service, CANCOM Austria assumesoperational responsibilityfor one or more IT service areas tailored to the customer's specific requirements. This can be complete IT outsourcing or a single service such as a managed firewall or managed data center. In addition to the technical tasks associated with a managed service, regular communication with the customer at an operational, tactical and strategic level is an integralpart of providing managed services at the highest level.

Why CANCOM Managed Services?

A shortage ofskilledworkers, a focus on tasks that directly support the business instead of recurring routine tasks and increasingly complex digitalization mean that companies have little time and resources to design their IT landscape effectively.

Topics such as a reliable network, enhanced security, modern virtualization using container platforms, Microsoft 365 and much more are now more than ever at the heart of the digitalizationstrategy. This puts many companies under pressure, but they often do not have enough staff to implement this strategy accordingly.

Companies that do not invest in their digitalization in good time run the risk of being left behind in the competition.

CANCOM Austria supports companies in designing a digitalization strategy and implementing it together. With the help of our managed services, you canfocus on the core tasksofyour company. Your valuable IT staff can concentrate fully on innovation and development, while we take care of operations efficiently and effectively.

Managed Services - Standard or Custom

Highly available, up-to-date IT with CANCOM Managed Services: Choose from areas such as Intelligent Network, IT Security, Datacenter & Cloud, Collaboration and Smart Workplace.

Managed Services Standard

Best practices supported by Cisco, VMware, Microsoft

This gives you the certainty that your IT is always highly available and up to date. Speed, availability and ease of handling are the focus here.

Select service modules from the CANCOM Managed Service Catalog in the areas of Intelligent Network, IT Security, Datacenter & Cloud, Collaboration and Smart Workplace and focus on your core business.

Managed Services Custom

Optimizing established IT processes and infrastructures

With our Custom Managed Services, we develop tailor-made solutions for you and take over the operation of your IT. Our experts advise you in detail and shed light not only on the technical concept, but also on issues relating to contracts, employment law, process organization and commercial aspects of IT outsourcing.


Outsourcing individual IT services or the entire IT operation is a challenging process for companies. The earlier the initial situation and objectives are clarified, the more efficient and profitable the process can be. That's why we use a standardized process when preparing concepts and offers, which guarantees you the greatest possible transparency and the necessary level of detail.

  • 1. Step - the initial consultation

    Our experts take your requirements on board and plan the next steps together with you

  • 2. Step - the assessment

    In an assessment carried out by us, we jointly examine the current status of your IT. In addition to recording the components used and their versions, the update cycles and the lifecycle status, we can create a picture of the overall status. We also examine the potential of your IT landscape. As a result, you receive a detailed results document with corresponding recommendations that serves as a benchmark and basis for further planning.

  • 3. Step - the concept creation

    With your support, we design an implementation concept that takes your requirements and the status of your IT into account. In addition to the IT-related topics, our concept also includes the service-relevant topics relating to service governance, service processes and interfaces. We also outline the necessary steps from the status quo or current mode of operation (CMO) to the so-called target scenario or future mode of operation (FMO) as part of the service transition.

Standard Managed Services Portfolio

Intelligent Network

Intelligent networks enable locations and employees to be connected quickly and securely.

IT Security

Guarantee maximum security on all devices and at the same time offer a UX without restrictions.

Data Center Infrastructure

Scalable, reliable and secure data centers create the basis for smooth IT operations.

Cloud & Datacenter Application

Securely and efficiently connect a wide variety of cloud solutions and local data centers.


Make collaboration across locations or from the home office seamless and uncomplicated.

Smart Workplace

Smart workplaces of the future will provide employees with a flexible environment that suits the task at hand.

Case Study

Banner batteries

KBC is taking over Banner Batterien's entire IT services in Austria and worldwide as part of a comprehensive outsourcing arrangement.

Read more
CANCOM Austria
Christian Egert

Managed Services Expert

Wienerbergstraße 53, 1120 Wien, Österreich
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