CANCOM provides contractually agreed support services for various technology areas in accordance with the defined service levels.
From error analysis and troubleshooting to the complete restoration of functionality, our experts provide you with reliable and competent support. With our wide range of proactive and reactive services, we provide customers with optimum support for their operations.
Care + Monitoring as a Service
Three modules for all cases
Cloud Collaboration Support
Software Patch Service
Preventive Service
Meraki Support Service
2nd level support
Configuration Service
Service Support Manager
Customer Support Manager
Cisco EA Support Service
MS Licence Support Service
Care Services
The most frequently asked questions about CANCOM Support Services
Services detect faults at an early stage, reduce downtimes and regularly optimise systems. They relieve the internal IT team and increase the stability and security of the entire IT environment.
Reactive services are required when acute problems occur - such as faults, malfunctions or short-term configuration changes that require immediate support.
The Service Support Manager focusses on process changes, escalations and service meetings and looks after defined technology areas.
The Customer Support Manager provides personal customer support, optimises service processes and supports escalations and improvement measures.
CANCOM offers the Cisco EA Support Service for smart account management, licence reports and true-forward events as well as the Microsoft Licensing Support Service for true-up processes, organisational coordination and ongoing licence optimisation.
Write to us and find out more about our support services!