Schilowsky building materials & building market

State-of-the-art Internet telephony via SIP trunk communication.

Who is
Schilowsky Baustoffe & Baufachmarkt?

Schilowsky Baustoffe & Baufachmarkt, founded in 1926, is now run as a family business by the third generation. Schilowsky employs 190 people at four locations. The specialist areas: Building materials, dry construction, screed, logistics, professional tools, modern solutions in stone and wood, and garden design. Innovation, future orientation and sustainability are the values on which Schilowsky is built.

CANCOM Austria emerged from K-Businesscom (formerly Kapsch BusinessCom) at the beginning of 2024. The following case study was written before that and therefore the text was left in the original version.

Business Challenge

Until the joint project with KBC, A1 was used by Schilowsky as an ISDN provider. In the course of the reorganization of the company's internal communication, the switch from ISDN to Internet-based communication was an obvious choice. Various general system upgrades were also required in this context. As a more efficient alternative to ISDN with A1, KBC quickly offered itself as a solution partner for SIP telephony - including provider services. One of the challenges during project implementation: analyzing the telephone billing of the respective Schilowsky locations.

Solution

SIP communication: telephony via data line. With site networking (local, regional, national, international), remote work support / home office connection, integration of all stationary and mobile end devices, comprehensive portfolio of high-performance SIP Pro end devices. Furthermore: Collaboration tools (MS Teams, Cisco Webex), LTE backup

Services

Consulting, Analysis
Project management
Complete SIP telecommunication solution, implementation, "smooth migration"
Provider services
End-to-end support, support

Technology

SIP stands for Session Initiation Protocol. SIP makes the management of telephone communication very flexible thanks to needs-based and cross-location configuration options. The number of voice channels can be freely determined and easily adapted to requirements.
MS Teams
Cisco Webex

Value

Significant reduction in monthly costs
One bill for all locations
Billing via minute packages
Self-service portal for settings and billing
State-of-the-art Internet-based communication technology
Investment security thanks to flexible expansion options
One-stop solution, one contact partner with comprehensive on-site expertise
High reliability
Ongoing updates
Compatibility with other KBC solutions

We took great care in our search for a suitable digitalization partner and carefully analyzed the market. With KBC, we were particularly impressed by the reliable, highly professional end-to-end support from a single source.
project management and personal support worked really well and we were able to implement everything on schedule.