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Digitally through the world of finance

Banking and insurance processes of today and tomorrow are digital, convenient and secure. This is ensured by CANCOM Austria's specific industry solutions, such as legally binding end-to-end contracts for online banking or insurance.

CANCOM Austria: a win for the financial sector

Banks, insurance companies and other companies in the financial sector benefit from know-how and customized solutions from the number 1 digitization partner in the DACH region. Cooperation with CANCOM Austria brings decisive advantages ..

  • Increasing efficiency and productivity
  • Cost reduction
  • Increased security, trust and transparency
  • New business thanks to digital offerings
  • Legal certainty
  • Optimization of customer satisfaction
  • Acquisition of new customers
  • Future and investment security
  • Innovations for your own business - without major technical effort

Financial solutions in detail

From CANCOM Austria products to quality products from well-known partners: CANCOM is broadly positioned in terms of digitization in the financial sector.

Partner products for digital finance

Service providers - including banks - are obliged to provide their customers with contract amendments and other important information on a durable medium. Hitachi has developed a concept approved by the supervisory authorities for this purpose. This involves linking object storage using WORM storage to either an independent Internet portal or an Internet banking portal. This guarantees the uniformity of important data as well as access to it and the delivery of this data to customers.

Other products relevant to the financial sector

  • Digital Customer ExperienceManagement Center: includes data preparation, business analyses, information overview, agent desktop, digital customer onboarding, voice chat and chat bot, automatic offer generation and text recognition

Further services.

Signing, online identification, frequency measurement or online advice. Digital and secure services for your customers.

CANCOM SignToGo

sign securely and easily

CANCOM Austria's electronic signature is as easy as a coffee-to-go and offers reliability and security. Important documents can be digitally signed quickly and easily to make business processes more efficient.

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CANCOM confIDent

data-secure online identification

Online identification: legally compliant and efficient. Companies increase customer satisfaction, customers enjoy convenient, secure identification.

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Online advice

simple business processes

Secure online advice with digital signature and video ID from the CANCOM Cloud, seamlessly integrated into the existing telephony solution. The advice button on the financial company's homepage enables video/audio, chat, co-browsing, co-editing and online contract conclusion.

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Frequency measurement as a service

measure, evaluate and optimize

Automatic occupancy counting, contactless live assistance, avoiding waiting times and keeping an overview: With all these features, our Smart Crowd Management contributes to a safe and uncomplicated banking experience.

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Digitalization in the financial sector - topics, trends and challenges

We respond to the peculiarities of the industry and the latest developments in the financial sector with specific solutions.

  • Banks and other financial service providers are the focus of particular public attention.
  • There are strict regulations from legislators and national and European financial supervisory authorities.
  • Regulatory requirements and stricter lending criteria are reducing the potential customer base.
  • Transparency and compliance are mandatory - flexibility and productivity are a must.
  • Banks are operating in an area of conflict between offline banking and online banking.
  • There are fewer and fewer branches and fewer staff, with increasing demands for support and advice.
  • Technology companies are increasingly offering their own payment solutions.
  • New forms of financing such as crowdfunding are emerging.
  • The pressure to make savings is increasing: Margins are falling, processes are being optimized.

Case Study

Automated classification of claims notifications

An Austrian insurance company.

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Case Study

ChatGPT for company data

An Austrian bank is a local supplier and partner of the regional economy in Austria.

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Case Study

Oesterreichische Nationalbank

New Innovation Room with the best media technology from KBC for the Austrian National Bank.

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Case Study

Global Blue

Improving international collaboration thanks to a cloud-based telephony system based on Microsoft Teams.

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