How do smart products improve the connection between companies and customers?

Thanks to digital interfaces and remote access options, smart products enable continuous exchange - for better service, long-term customer loyalty and more targeted interactions.

What are the advantages of using networked products for technical customer service?

Faults are automatically detected and reported so that support can respond before an on-site appointment. This saves time, reduces duplicate journeys and noticeably improves service quality.

To what extent do smart products help with the further development of existing products?

The recorded usage data provides valuable insights into real product applications. This database makes it possible to develop targeted improvements and new features - based on real user behavior.

How do companies benefit from the central dashboard within the solution?

The dashboard provides a clear overview of all networked devices, allows real-time insights and supports customers in independently managing and monitoring their product fleet.

What makes CANCOM's approach to developing intelligent products particularly efficient?

Thanks to a tried-and-tested modular system and many years of project experience, every solution is customized - without starting from scratch. This saves costs and measurably speeds up implementation.

Smart Products

Intelligently networked.
With product and customer.

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Smart Products from CANCOM Digital Makers

Intelligently networked. With product and customer.

Cumbersome product operation. Missing usage data. Surprising errors. Costly maintenance. Your product remains difficult to grasp after the sale - especially in an environment in which Industry 4.0, networked smart products and digital technologies are becoming increasingly important. To master this challenge, you need fast, location-independent access and transparent information for all users.

This is where 'CANCOM Smart Products' supports you: With IoT, cyber physical technologies and modern engineering approaches, we create smart products that bring your product digitally closer to your company and your customers - regardless of your batch size. Together with you, we analyse the initial situation, consider relevant manufacturing processes and develop a customised solution. This creates the integrated basis for your future-proof business model and a networked, connected smart factory environment.

Set the course for the next generation of your products.
Your entire company will benefit.

Increase in customer loyalty

With the help of digital services, you are in continuous contact with your customers and thus have the opportunity for long-term customer loyalty.

for sales,productmanagement

Increase in service quality

Location-independent access to customer systems enables you to optimize time, costs and, above all, the quality of your service performance, thereby ensuring customer satisfaction.

for PdM,customer service, field service

Improvement of
product quality

Transparency in the usage behavior of your customers allows you to measure the quality of your products and thus ensure and improve them in the long term.

for product management, R&D

More effective Customer service

A customer profile that can be viewed quickly and intelligent alarms enable your customer service team to rectify faults promptly and proactively before the customer even notices.

forcustomer service, field service

More convenient product use

With the help of a digital control and evaluation option, your products can be operated from anywhere in the world with any end device.

for PdM, customer, sales

Targeted field serviceassignments

Timely advance information enables your technical field service to be better prepared for the on-site assignment and thus saves expensive multiple trips.

for customer, field service,customer service

Focused Product development

Available product usage and service data can be used as the basis for a targeted expansion of the functional scope of your product.

for PdM, R&D, sales

Stand out from the competition

Digital product features give you a competitive advantage over your rivals and are a spark for marketing and sales.

for PdM, Sales, CDO

Establishment of new
business models

New business models such as pay-per-use can be established for your product based on immediately available usage data.

for PdM, sales, CDO

THE DASHBOARD
The central dashboard allows your customer to keep an eye on the current status of the products so that they can act quickly if necessary. The structure adapts to your customer's situation - no matter how many products your customer has in use and how individual each of them is. The intuitive and easy-to-use interface helps your customer to manage the products.

Customer/Customer Service/Field Service

ERROR RESOLUTION.
If an error occurs with your smart product, your customer is automatically informed worldwide and can start solving the problem immediately. If the fault cannot be rectified independently - or if there is just a simple query - your trained customer service team will provide seamless remote support. However, if an on-site visit is required, your field service is well prepared: All relevant information about the product is directly available to enable an efficient and targeted solution.

customer/customer service/field service

DATA ANALYSIS.
The usage data of your smart products provides valuable insights to take your product development and research to the next level. With flexibly configurable diagrams in various levels of detail, you can create a sound basis for future product strategies and decisions. You can precisely identify which functions of your product are used particularly frequently or rarely - and use this data to further develop the quality and efficiency of your innovative products in a targeted manner.

Product management/researchand development

We understand
people.

We love digitalization. We talk corporate. And we tackle it - together with you.

CANCOM Digitalmakers: Shaping the digital future together

As CANCOM Digitalmakers, we are committed to making the world a little more digital. Why? So that we can simply make processes, products and business models simpler, better and more scalable. And to create new potential and opportunities.

We ride the digital wave, but stay grounded in the facts. Without any buzzword bingo. Do you have a problem? We don't have a solution - because we'll work with you to develop one.

We understand what matters to companies and their target groups. Why? Because our 130 years of experience as CANCOM Austria (formerly Kapsch BusinessCom) have enabled us to gather a wealth of know-how and do-how with the help of numerous industry and technology experts. And we share this knowledge with you.

Digital MakersDigital Makers

Start your future. With Smart Products.

7 steps to your intelligent product

With 'CANCOM Smart Products', we value individuality - but that doesn't mean we have to reinvent the wheel every time. To save you time and money, we make use of an established modular system and solutions and the experience gained from a large number of past customer projects.

The result? A sensible overall solution. Starting with the concept, through software development to successful rollout and ongoing development. We do it digitally. In our 7-step process.

'Smart Products' combined with a comprehensive Customer Platform.

Contact us for more details on yourholistic 'Customer Platform' solution.

Discover moreDiscover more

Diagram of a product and customer platform showing networking and digital integration.

#customersays:

"Thanks to their broad-based experts, agile way of working and communication at eye level, CANCOM implemented a modern 'Internet of Things' landscape from the interface to the UI/UX design, and in the shortest possible time."

DI Dr. Hubert Rams

Head of System Development - Fröling Heizkessel- und Behälterbau GmbH

#customersays:

"After intensive preparatory work, we came to Microsoft Azure and CANCOM. We appreciate the goal-oriented, professional approach of the team. CANCOM Austria is a partner at eye level who understands our business and supports us not only technologically, but also methodically and strategically in business model innovation. This fits perfectly with our solution-oriented way of working."

Markus Ecker

Chief Development Officer - Röchling Industrial Oepping

K-BUSINESSCOM

Interested?
Let's talk!

Make an appointment now with one of our 'CANCOM Smart Products' experts.

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More CANCOM Digital Makers products at a glance:

Cloud Data Platform

Customer Platform

Company GPT with SOI

Energy management

Industrial Data Platform

Smart Planning

Case Study

Customer portal for plant manufacturers

The industrial furnace manufacturer is a globally active family business / industry leader for heat treatment systems in the semi-finished metal products industry.

Case Study

Röchling

KBC Product based on Microsoft Azure for the digitalization of the production process around Smart Plastics.

Case Study

Fröling

Customer Portal for Smart Home

FAQs

The most frequently asked questions about Smart Products

How do smart products improve the connection between companies and customers?
Thanks to digital interfaces and remote access options, smart products enable continuous exchange - for better service, long-term customer loyalty and more targeted interactions.
What are the advantages of using networked products for technical customer service?
Faults are automatically detected and reported so that support can respond before an on-site appointment. This saves time, reduces duplicate journeys and noticeably improves service quality.
To what extent do smart products help with the further development of existing products?
The recorded usage data provides valuable insights into real product applications. This database makes it possible to develop targeted improvements and new features - based on real user behavior.
How do companies benefit from the central dashboard within the solution?
The dashboard provides a clear overview of all networked devices, allows real-time insights and supports customers in independently managing and monitoring their product fleet.
What makes CANCOM's approach to developing intelligent products particularly efficient?
Thanks to a tried-and-tested modular system and many years of project experience, every solution is customized - without starting from scratch. This saves costs and measurably speeds up implementation.

Smart Products

Smart Products from CANCOM Digital Makers

Intelligently networked. With product and customer.

Set the course for the next generation of your products.Your entire company will benefit.

We understandpeople.

Start your future. With Smart Products.

7 steps to your intelligent product

#customersays:

"Thanks to their broad-based experts, agile way of working and communication at eye level, CANCOM implemented a modern 'Internet of Things' landscape from the interface to the UI/UX design, and in the shortest possible time."

DI Dr. Hubert Rams

#customersays:

Markus Ecker

Interested?Let's talk!

More CANCOM Digital Makers products at a glance:

Cloud Data Platform

Customer Platform

Company GPT with SOI

Energy management

Industrial Data Platform

Smart Planning

FAQs

Set the course for the next generation of your products.
Your entire company will benefit.

We understand
people.

Interested?
Let's talk!