After Sales
From:
Manufacturing company
- Focus on production / product
- Technically oriented
- Separation of product and service
- (Minimal) support for product
To the:
Service-oriented company
- Focus on customer satisfaction
- User- and outcome-oriented
- Proactive service
- Support as an integral part of the business
How do they benefit from this?
Closer to customers through digital services
Digital services allow you to respond to customer needs in real time, build trust and increase satisfaction.
Establishment of new services via digital platforms
Digital platforms allow you to quickly and flexibly establish new services that are tailored to the needs of your customers.
Better insights into the use of your products and services
Digital tools give you deep insights into the use of your products and services, enabling you to optimize your offering in a targeted manner.
High-quality customer service and field service
With digital support, your customer service and field service can be transformed into a high-quality service that inspires customers and builds long-term relationships.
Optimization of after-sales processes
Digitalization allows you to optimize your after-sales processes, increase efficiency and ensure a high level of customer satisfaction after the purchase.
