Digital Experience Monitoring provides transparency, from the customer’s perspective right through to an independent external view – ensuring that flawless digital experiences are delivered. DEM guarantees the best digital experience thanks to unrivalled transparency for the internet and for individual cloud services, whether in-house or third-party.
CANCOM DEM – Digital Experience Monitoring
The digital experience is only as good as the quality of the internet
Customer Digital Experience
We ensure optimal monitoring of service availability, thereby guaranteeing the highest level of customer satisfaction.
Employee Digital Experience
Employees rely on business-critical SaaS and cloud applications. The required performance and availability are presented clearly.
Spot the problem. Fix the problem.
Digital Experience Monitoring provides insights into the routing, availability and performance of key services and providers, and their impact on the end-user experience.
The solution
- Monitoring of cloud services and infrastructure
- Freely configurable thresholds
- Alarm flood protection
- 24/7 email alerts
- Dashboards (including visualisation of communication paths)
Software-based agents, which are made available via the internet or installed within the customer’s environment, provide a comprehensive view of the relevant services from the perspective of the network and the internet.
Four reasons to choose DEM from CANCOM Austria:
- Cloud Agents without firewall changes
- Tailor-made functionality at a *reasonable* price
- A wide variety of perspectives on the same service
- A wide range of measurement methods for a 360° view
ServiceMonitoring
Digital Experience Monitoring for SaaS, apps and networks
A wide range of measurement methods
Measurement types ranging from the ‘basics’ such as HTTP and TCP to more specialised types, including simple REST API queries and synthetic calls.
On-premises and cloud agents
Agents for monitoring services can be run either locally on the customer’s network or accessed from the Cancom Cloud, offering greater flexibility.
Dashboards
Custom dashboards, widgets and visualisations
Alarms
Alerts for cloud outages and delays, integrated into the systems
SBC Monitoring
One of DEM’s advanced features is the monitoring and creation of backups in conjunction with SBC audio codecs.
In addition to monitoring with email alerts, internal SBC alarms can also be forwarded via email.
Call Monitoring
The latest addition to the DEM platform is a system for monitoring telephone hotlines via regular automated calls, including automatic fault isolation using alternative telephone numbers.
Once the fault has been isolated, the relevant information can be conveniently viewed in a detailed overview for each fault case.
Contact
CANCOM Austria
Let's get started