Fröling

Customer Portal for Smart Home

Who is
Fröling?

Fröling is a pioneer in modern wood heating systems. Be it the ground-breaking invention of the modern log boiler with high-temperature combustion, wood chip firing with lambda technology or the development of internationally award-winning pellet boilers: Fröling has left its mark.

CANCOM Austria emerged from K-Businesscom (formerly Kapsch BusinessCom) at the beginning of 2024. The following case study was written before that and therefore the text was left in the original version.

Business Challenge

Fröling was faced with a real challenge. The heating systems could only be controlled via control units on site, which limited convenience and flexibility. Added to this were the time-consuming customer service calls that were necessary even for trivial troubleshooting. Another sticking point: Fröling had no insight into the usage data of its systems. All in all, a situation that cried out for an efficient and modern solution.

Solution

The solution developed for Fröling enables live access to thousands of control variables and sensors in the end customer's heating system. In addition, important settings can be controlled remotely regardless of location.
Special attention is paid to the advanced remote analysis function, which was developed specifically for experts such as customer service staff and installers. This function makes it possible to respond efficiently to problems and find solutions without having to be physically on site. Finally, Fröling itself also benefits from the solution, as it provides access to centralized usage data for research and development. This enables the products to be continuously improved and adapted to the needs of customers. Overall, it is a solution that benefits everyone involved.

Services

Proof of concept
Installation and configuration

Technology

Smart Product
Customer Portal
Cloud Transformation

Value

improved comfort through live access and remote control of heating systems
Increased efficiency through remote analysis function for customer service staff and installers
Cost savings through reduction of physical customer service visits
valuable usage data for research and development
Continuous improvement and adaptation of products to customer needs
Overall solution that benefits everyone involved

"When redesigning our heating systems, the key questions these days are "How does data get into the cloud? How is it stored and processed? How can they be processed and made accessible to the end customer and the company?" are critical for the establishment of a successful smart product. These topics were worked out in workshops together with our development teams and thus taken into account in the overall architecture at an early stage. Thanks to their broad-based experts, agile way of working and communication at eye level, KBC implemented a modern "Internet of Things" landscape from the interface to the UI/UX design in a very short time."