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Global Blue

Improving international collaboration thanks to a cloud-based telephony system based on Microsoft Teams.
Who is
Global Blue?

With around 300,000 retail partners worldwide, Global Blue is the leading company for innovative payment technologies. The focus is on tax refunds for purchases.

CANCOM Austria emerged from K-Businesscom (formerly Kapsch BusinessCom) at the beginning of 2024. The following case study was written before that and therefore the text was left in the original version.

Business Challenge

Replace a variety of different collaboration tools and scheduling apps with a single integrated and future-proof communication platform for all Global Blue locations.


  • Replacement of the previous IP telephone system with approx. 1000 users with Microsoft Teams Voice solution
  • Consulting, conceptual design, installation
  • Maintenance of the AudioCodes Session Border Controller Gateways and Media Pack at the Global Blue locations worldwide
  • Consulting, conceptual design, installation
  • Maintenance of AudioCodes Session, Border Controller Gateways and Media Pack at Global Blue locations worldwide
  • Microsoft Teams
  • Consulting, design and implementation from a single source
  • Cost savings through hardware reduction and central administration
  • Flexibility of scaling per location

As a global company, we often need to bring together experts from all over the world. With Microsoft Teams, we can be sure that the quality of our communication is high. Thanks to the complete consulting, design and delivery by KBC, the project ran smoothly.

Manfred Schmiedl

Vice President Infrastructure and Operations

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