CANCOM & ServiceNow

Many medium-sized companies in the DACH region are facing similar challenges: increasing demands on IT processes, a growing need for security and asset management as well as the pressure to digitalize and increase efficiency are coming up against scarce human and technological resources. IT service processes are often still manual, which leads to high operating costs, long response times and confusing data flows. The lack of automation makes it difficult for companies to react quickly to new requirements. A lack of transparency, outdated inventory systems and non-integrated workflows lead to inefficiencies and risks in operations. In addition, many organizations do not have a scalable platform to intelligently automate workflows, centrally manage information and provide services across departments. Solutions such as IT service management (ITSM), SecOps-as-a-Service or cloud services management have long been crucial to remaining competitive in the long term. ServiceNow has the solution for this with its IT Service Management (ITSM)!

The Now Platform® is the heart of ServiceNow. It supports companies in optimizing their work processes through digital workflows. Customers receive regular updates, service and support through cloud-based provision as a subscription. The Now Platform® enables efficient automation of business processes and is a central solution for various departments. For example, it stores and manages information, enables the automatic forwarding of IT service requests to the relevant departments and supports different business areas such as IT, HR and customer service.

The AI platform for business transformation

Our partner ServiceNow relies on AI-supported automation and data-driven analyses - combined in the Now Platform®. This includes the use of AI agents: they are able to automate and control entire processes from start to finish, freeing up your employees to focus on strategically important tasks.

ServiceNow and CANCOM

With CANCOM, you benefit from an experienced team that covers all aspects of modern managed services. Our experts understand the processes of our customers - across a wide range of industries - and have in-depth know-how in the integration of platforms such as Active Directory, mail services and other IT systems.

The result: faster conversions, smooth implementations and a seamless transition from the project phase to operations - without any frictional losses. We also have extensive compliance and security expertise. We know audits and regulatory requirements in detail and integrate them securely and transparently into your ServiceNow solution.

Companies use the platform to manage IT workflows and business processes, for example. Public authorities also use ServiceNow to optimize their service provision and improve interaction with citizens. IT departments in particular benefit from the extensive possibilities of IT service management and the automation of support processes.

• Automation of routine tasks: Freeing up staff for more strategic tasks.
• Integration with other systems: Connection with existing IT solutions.
• Cloud-based scalability: access from anywhere and easy expansion.
• Efficient workflow management: Reduce manual tasks and increase productivity.

Additionally CANCOM is

• Consulting & Implementation Partner
• Reseller
• Service Provider

As an established system house with a highly qualified team of experts and the Now Platform® for rapid digital transformation, we offer you tailor-made solutions for your specific requirements. We provide you with comprehensive support and reliable assistance in the development and implementation of long-term, complex IT strategies.

Visit us at the "CANCOM Live 2025"to find out more about ServiceNow.