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Stadtwerke Unna

Optimized IT administration of Stadtwerke Unna with Allegro Packets. For network management, administration of external service providers and monitoring.
Who are
Stadtwerke Unna?

Stadtwerke Unna is the strong energy partner for 60,000 citizens in North Rhine-Westphalia and a municipal utility company for green electricity, natural gas, heat, photovoltaics, electromobility and fiber optics, and since 2021 also as an Internet service provider.

CANCOM Austria emerged from K-Businesscom (formerly Kapsch BusinessCom) at the beginning of 2024. The following case study was written before that and therefore the text was left in the original version.

Business Challenge

When Stadtwerke Unna, the city of Unna and external service providers work together, everything has to run smoothly. If a fault occurs, for example, it must be possible to determine immediately on which side the problem exists. A high-performance tool that works reliably in day-to-day organization is essential for this.


The Allegro Network Multimeter is an all-in-one solution for network troubleshooting. For a better overview of the network, higher productivity of the IT architecture and network analyses in real time. The expert modules of the Allegro Network Multimeter are used to start the analysis directly. In addition, the analysis module for the IEC-104 protocol (IEC60870-5-104) was implemented for this project. The IEC 104 analyses that can be carried out in infrastructure automation with this module have proved to be a great relief in day-to-day work.

  • Needs analysis for optimal use
  • Selection of the right system - consulting, development and elaboration
  • Advice on the general analysis strategy (e.g. choice of measuring points for various analysis requirements) Customer service support (e.g. FAQs)

Allegro Network Multimeter

  • Stadtwerke Unna benefits from our many years of experience, certified technological expertise and industry know-how, including in the energy provider sector
  • Future-proof and investment-proof solution from a single source
  • Scalability and flexibility
  • Comprehensive services
  • Reliable contact partner

Advantages of the Allegro Packets solution:

  • Appliances require no installation, are inexpensive, portable and offer the full scope of services
  • Appliances provide raw data as a basis for simple further processing
  • Cost reduction thanks to the compactness of the solution
  • Less technical and time expenditure.

KBC's great commitment and many years of experience as an IT service partner and digitalization professional have won us over in the long term. The cooperation in the various teams was - I think I speak for everyone involved here - really first-class!

Thomas Hönig-Heinemann

Head of Information and Communication at Stadtwerke Unna

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