Customer portal for plant manufacturers
The industrial furnace manufacturer is a globally active family business / industry leader for heat treatment systems in the semi-finished metal products industry.
A global specialist for heat treatment systems
Specializing in research, development, production, assembly and commissioning of heat treatment systems for the steel, aluminium and non-ferrous metal industries. As a pioneer in environmental compatibility and energy efficiency, the manufacturer is also breaking new ground with forward-looking concepts in the field of modern burner technology.
Business Challenge
- Batch size zero: Highly customized systems per customer
- Orders are placed via personal channels
- Documents are provided on demand
- Retrieval of industrial furnace data via outdated desktop client
Solution
- Central customer portal for all customer groups
- Ordering spare parts for industrial ovens
- Live connection and display of all industrial ovens
- Targeted provision of documents on Microsoft Azure
- Deep integration into the customer's core systems
- KBC Customer Platform
Simpler customer experience
through clear processes and information
Increased customer satisfaction
through a central digital service point
Increased customer loyalty
through simpler and more frequent interaction
Increased sales
through more after-sales orders
Reduction in costs
through automated processes
Relieved support
through self-service options for the customer
Less training required
through the targeted provision of documents and other media
More efficient and satisfied employees
through clear processes and information
Future competitive advantage
through future-oriented business models