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Customer portal for plant manufacturers

The industrial furnace manufacturer is a globally active family business / industry leader for heat treatment systems in the semi-finished metal products industry.
A global specialist for heat treatment systems

Specializing in research, development, production, assembly and commissioning of heat treatment systems for the steel, aluminium and non-ferrous metal industries. As a pioneer in environmental compatibility and energy efficiency, the manufacturer is also breaking new ground with forward-looking concepts in the field of modern burner technology.

Business Challenge

  • Batch size zero: Highly customized systems per customer
  • Orders are placed via personal channels
  • Documents are provided on demand
  • Retrieval of industrial furnace data via outdated desktop client


  • Central customer portal for all customer groups
  • Ordering spare parts for industrial ovens
  • Live connection and display of all industrial ovens
  • Targeted provision of documents on Microsoft Azure
  • Deep integration into the customer's core systems
  • KBC Customer Platform
Simpler customer experience

through clear processes and information

Increased customer satisfaction

through a central digital service point

Increased customer loyalty

through simpler and more frequent interaction

Increased sales

through more after-sales orders

Reduction in costs

through automated processes

Relieved support

through self-service options for the customer

Less training required

through the targeted provision of documents and other media

More efficient and satisfied employees

through clear processes and information

Future competitive advantage

through future-oriented business models

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