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Plasser & Theurer

Consulting for new digital customer services in the areas of machine, fleet and infrastructure.
Who is
Plasser & Theurer?

Plasser & Theurer has been the global technology leader in the field of track-laying machines for many decades. The company offers an innovative, environmentally friendly, investment-safe machine and technology portfolio for railroad infrastructures in the fields of track construction, mobile rail processing and material logistics. A worldwide service network ensures optimum support for Plasser & Theurer customers.

CANCOM Austria emerged from K-Businesscom (formerly Kapsch BusinessCom) at the beginning of 2024. The following case study was written before that and therefore the text was left in the original version.

Business Challenge

Plasser & Theurer has set itself the goal of bringing company divisions even closer together and establishing a common, first-class global customer service standard based on new digital tools. The focus: improving the global spare parts service and the previously lacking direct digital customer interaction. Special challenge: Integrating the many different Plasser & Theurer departments into a unifying project objective and creating a common project strategy.

  • Digital Consulting
  • Workshop series "Customer Service Excellence"
  • Management review
  • Concrete, time and economically prioritized use cases
  • Digital roadmap
  • Technical architecture and mock-ups of future applications
  • KBC experts involved: business consulting, software architecture, UX design, solution development and manufacturing
  • Project lead time: 2.5 months
  • Holistic approach: mapping of market requirements, business requirements and technologies
  • Integration of different specialist areas
  • Concrete use cases: prioritized in terms of time and cost
  • Rapid availability
  • Compliance with deadlines

Austrian family business meets Austrian family business! We are very satisfied with what KBC presented to us. We particularly liked the fact that KBC brought everyone together. The moderation and the structured approach, the creative methods, for example the preconceived press releases, were very helpful in breaking through internal barriers and getting to the heart of the matter. This is how we can get the future on track together.

Alexander Lehner

Global Customer Services at Plasser & Theurer

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