Chamber of Labor
The Chamber of Labor relieves its advisors with automated research and answer support.the CANCOM Assistant provides well-founded suggestions for answers to recurring member questions. This leaves more time for complex issues and quality advice.
Who is the
Chamber of Labor?
Chamber of Labor?
The Chamber of Labor is the legal representation of employees' interests in Austria. It supports its members in matters of labor, tax and family law, among other things.
Business Challenge
- High number of email inquiries on recurring and simple topics.
- Consultants spend a lot of time researching internal systems.
- Need to quickly access correct knowledge from complex legal areas.
Solution
- CANCOM Assistant supports automated research and validates content from internal data sources.
- Generates suitable answer suggestions for typical member queries.
- Consultants retain full control and can customize answers as needed.
Services
- Implementation and integration of the CANCOM Assistant into existing work processes.
- Connection of internal documents, databases and knowledge sources.
- Training and onboarding of consultants.
Technology
- AI-based assistance technology with CANCOM Assistant
- Automated processing of requests.
- Integration into existing IT systems.
Methods
- Automated information aggregation from various sources.
- Validation of suggested answers with internal guidelines.
- Human-in-the-loop: manual final check by consultant.
Value
- Significant reduction in research effort.
- Faster response to standard inquiries.
- More time for individual, high-quality advice.