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CANCOM Flow - Rethinking frequency measurement

- Turning Foot Traffic into Smart Data

Frequency measurement & monitoring - efficient and GDPR-compliant

With CANCOM Flow, CANCOM brings transparency to your visitor flows and raises frequency measurement and frequency management to a new level. True to the motto "Know your customer", CANCOM Flow transforms footfall into a sound basis for decision-making - efficiently and securely

The innovative solution enables companies to precisely measure, analyse and continuously optimise footfall. Whether stationary retail, public facilities or event areas: CANCOM Flow provides real-time monitoring, detailed data analysis and efficient control of your resources - GDPR-compliant and trouble-free.

With the help of CANCOM Flow you can find out

  • when, where and how many people enter your locations
  • how long customers spend in zones of interest
  • which promotional areas, service or self-service areas are used effectively
  • how peak times, fluctuations and capacity utilisation develop

Frequencies are measured automatically using state-of-the-art technologies and robust hardware - precisely, securely and without collecting personal data.

How CANCOM Flow works


CANCOM Flow is a cloud-based system for the continuous collection, analysis and overview of visitor frequencies.

measure

Precise frequency measurements in shops, action zones or service areas using professional sensors and devices.

analyse

Central data analysis and reporting across all shops - for well-founded evaluations and conclusions about customer behaviour.

optimise

Efficient optimisation of visitor flows, waiting times and staff deployment through intelligent frequency management.

Technological solution for modern frequency management

Technical features at a glance

  • Interfaces to optical 3D sensors and intelligent monitoring hardware
  • Flexible zone organisation for shops, branches and connected environments
  • Cloud dashboard with real-time monitoring, dwell time analysis and capacity utilisation display
  • Client separation, user:internal management and secure data provisioning
  • High-availability cloud infrastructure in a certified data centre (ISO/IEC 27001)
  • Trouble-free, continuous measurement - ready for use 24/7

CANCOM Flow combines monitoring hardware and software to create a comprehensive, scalable solution - from small applications to global branch networks.

Your possible dashboard:

Screenshot 2025-10-27 151006

Frequency measurement in retail - advantages similar to online retail

CANCOM Flow provides stationary retailers with insights that are in no way inferior to the tracking possibilities of online retail.

You can:

  • Analyse visitor frequencies precisely
  • Calculate conversions between service and self-service areas
  • Monitor dwell times in queues
  • Effectively increase absorption rates

The result: an improved shopping experience, more efficient processes and a measurable increase in sales.

Supermarkt

Efficient control of capacity utilisation & energy resources

CANCOM Flow not only supports marketing and sales, but also operational areas:

  1. Avoidance of waiting times
  2. Optimisation of personnel and energy resources
  3. Equalisation of peak times
  4. Reduction of administrative costs

Continuous monitoring allows you to maintain an overview at all times and ensure smooth operation.

In addition to frequency measurement, CANCOM offers holistic solutions in Customer experience management.

Group of employees working together at a desk with laptops in an office.

Frequency measurement as a service - flexible & future-proof

CANCOM Flow - your service model

  • No costly in-house maintenance
  • Scalable and adapted to individual requirements
  • Automatic updates, maintenance and support by CANCOM experts
  • Integration into existing systems and applications

CANCOM Flow provides you with an effective, secure and modern solution that adapts flexibly to your environment.

Group of people walking in a room with tables and chairs.

Further information on solutions for the retail sector can be found on our page on the Retail industry.

we transform for the better

Our CANCOM Flow offer for you

CANCOM Flow stands for transparency, efficiency and innovation.
Use the latest technologies to intelligently control visitor frequencies, make informed decisions and sustainably optimise your locations.

Get in touch with usGet in touch with us

Frequency measurement as a service from CANCOM Austria

FQM provides you with a highly effective tool for measuring customer and visitor frequency with GDPR-compliant data collection. Smart, flexible, future-proof.

Contact
CANCOM Austria

Stefan Marent

Digital Platforms

CANCOM Austria AG
Wienerbergstraße 53, 1120 Wien, Österreich

stefan.marent@cancom.com

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