AI assistant in the company: Use cases in everyday work with real benefits
In many companies, valuable knowledge is distributed across numerous systems: Emails, chats, document repositories, knowledge databases and specialised applications. At the same time, manual routines cost time, slow down decisions and tie up qualified employees unnecessarily. This is precisely where an AI assistant in the company comes in. It pools information from different sources, automates recurring tasks and provides contextualised answers in seconds.
What is an AI assistant in a corporate context?
An in-house AI assistant is much more than just a chatbot. It acts as a central knowledge and productivity platform for employees.
Secure, internal AI platform based on large language models An AI assistant such as the CANCOM Assistant works within the company's own IT environment. It only accesses approved internal data and fulfils the highest data protection, security and compliance requirements.
Seamless integration into existing systems The assistant connects to common business solutions such as SharePoint, Confluence or customised systems. This enables it to understand and link information across systems and provide it in the right context.
Precise answers with comprehensible sources Instead of traditional keyword searches, employees receive clear, comprehensible answers including sources. This means that it is always clear where information comes from - a decisive factor for trust and quality.
Automatic document analysis & summaries Whether guidelines, contracts or presentations: The AI assistant analyses extensive documents, extracts relevant content and creates compact, structured summaries - in seconds instead of hours.
Support with administrative & content-related tasks From research and draft texts to the structured preparation of information: The assistant provides support for daily tasks and significantly speeds up processes such as ticket creation, information queries or policy searches.
Central knowledge interface for all employees Regardless of where information is stored: The AI assistant makes knowledge immediately available throughout the company. This reduces search times, avoids knowledge silos and ensures clear, consistent processes.
Typical use cases: Where an AI assistant has an immediate impact
Automation of recurring tasks Routine tasks such as researching, checking or summarising content are performed automatically by the AI assistant. This reduces manual errors and frees up time for strategic and value-adding activities.
Fast access to company knowledge The assistant recognises relevant content across all systems and provides answers in seconds - including sources. This ensures a standardised level of knowledge and speeds up the onboarding of new employees in particular.
More efficient customer service In service, the AI assistant helps with ticket prioritisation, creates case summaries and suggests suitable answers. Standard enquiries are resolved more quickly and complex cases are better prepared - with consistently high quality.
Assistance for specialist departments The AI assistant adapts flexibly to the requirements of each department.
Marketing: text suggestions, campaign ideas, market and competition analyses
Sales: draft offers, product information, lead research
Contracts, invoices or guidelines are automatically read, understood and structured. Important passages are highlighted and linked.
Why an AI assistant is worthwhile for companies
More clarity in day-to-day work Information is available in a structured and contextualised form - without the need for lengthy searches in different systems.
Less manual effort Standard tasks are automated. Employees gain time for tasks with real added value.
Faster onboarding & better access to knowledge New colleagues find answers immediately and are productive faster - independent of individual experts.
Consistent decisions & transparent processes Standardised information and traceable sources ensure higher process quality and decision-making reliability throughout the entire company.
Conclusion: AI assistants as a productivity driver in the company
An AI assistant is far more than just a digital tool. It forms a central productivity layer above the entire company's knowledge. When properly integrated, it accelerates support, projects, sales and administrative processes in equal measure.
Companies gain speed, efficiency and transparency - securely, scalably and measurably.
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