Municipalities and provinces rely on personal and modern citizen service with secure communication solutions from CANCOM Austria
Vienna, October 2025 - CANCOM Austria has once again won a tender in the public sector. In addition to the possibility for federal offices throughout Austria to commission a central cloud telecommunications infrastructure or Unified Communications & Collaboration (UCC) via CANCOM Austria, which has existed since 2012, the digitization company has now also secured the framework agreement for an on-premise telecommunications infrastructure or UCC for federal states and municipalities.
To date, the roll-out, operation and support of telecommunications systems for federal ministries and their downstream departments throughout Austria have been provided via several successive framework agreements. The solution is based on a private cloud infrastructure that is operated redundantly in two data centers and also has dedicated clusters for particularly sensitive institutions such as Parliament, the Public Employment Service, the Austrian President's Office and the Financial Market Authority.
The solution is used to operate a total of around 60,000 workstations and 6,500 call center workstations, including around 5,500 in the Federal Ministry of Finance alone. More than 150 services - including "FinanzOnline" - are provided in this way. With this dimension, the installation is one of the largest central communication infrastructures in Europe.
With the new framework agreement, CANCOM Austria is now extending its service portfolio to all provincial and municipal offices in Austria, in addition to the federal offices it has been supporting for many years. This includes the roll-out and maintenance of Voice-over-IP telephone systems and UCC applications such as e-mail, agent chat or chatbot integration for environments with up to 1,500 workstations. These include, for example, the City of Vienna with its district offices, municipalities, associations and fire departments.
"These two framework agreements confirm the great trust that public clients place in our expertise. We are delighted to be able to make a decisive contribution to Austria's secure and modern communications infrastructure," says Michael Gindl, Project Manager at CANCOM Austria.
About CANCOM Austria: As a leading digital business provider, CANCOM accompanies companies, organizations and the public sector into the digital future. The range of services and solutions includes classic system house IT solutions as well as data-based digital solutions, managed services and cloud services. We accompany the digital evolution of our customers with passion and technology and support them in reducing the complexity of their IT and developing new business models. We offer a holistic portfolio for all IT and business requirements.
The CANCOM Group's offering includes innovative solutions in the areas of Artificial Intelligence, Security & Network, Datacenter & Cloud, IoT Solutions and Modern Workplace and includes services for the entire IT lifecycle - from the provision of IT infrastructures, planning and integration, to support, managed services and XaaS. Customers benefit from the extensive expertise with which their diverse requirements are translated into concrete industry-specific IT solutions to significantly promote their business success.
The more than 5,600 employees of the internationally active CANCOM Group with around 80 locations in the DACH region, Belgium, Slovakia, Romania and the Czech Republic as well as an efficient partner network guarantee market presence and customer proximity. The CANCOM Group is managed by Rüdiger Rath (CEO) and Thomas Stark (CFO). The company is headquartered in Munich. CANCOM generated annual sales of around 1.7 billion euros in 2024. The Group parent company CANCOM SE is listed on the Frankfurt Stock Exchange in the TecDAX and SDAX (ISIN DE0005419105).